TQM is a process of detecting and reducing/eliminating errors in manufacturing, streamlining supply change management, in short it aims for continuous improvement of business operations. The goal is to have quality output which in turn will improve the overall customer experience.
TQM focuses on ensuring that internal guidelines and process standards reduce errors which means, focusing on the ongoing process while at the same time detecting and seeing what problems are caused so that further controls can be made. The concept of TQM states that every employee works towards the improvement of work culture, services, systems, processes and so on to ensure a continuing success of the organization.
Once TQM is being practiced in an organization, he can only expect long-term success through customer satisfaction. Let us have a look at key principles of TQM
Commitment From The Management
Leadership should be actively reflected and this is what will drive your organization towards success. It mainly urges to follow the P-D-C-A Cycle.
Employee Empowerment
This includes providing employees with the right training and getting the best out of them. In simple terms, motivate your employees and ask for their suggestions too.
Continuous Improvement
Attain, maintain and improve the standard. This urges to have an attitude of continuous improvement.
Customer Focus
This step urges people to never ever compromise on quality and make sure to maintain or build good customer relations.
Process Oriented
This step urges to be productive which means eliminate all the unnecessary steps that don’t bring value to the outcome and focus on steps that provide quality outcomes.
Decision Making Based On Facts Only And Not Opinions
This step says that the entire organization should be aligned towards the same goals. In this part, communication is the key.
For TQM to work properly, an organization needs to implement visual management where having visuals placed at the right spots can make life easier and more productive. TQM requirements should be understood and communicated to all so that people know what exactly quality means to the organization and what parameters are followed to make sure higher quality is achieved.
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